We want everyone to be able to use our website and we are committed to making it as accessible as possible.

To do this we are working toward adopting WCAG standards of best practice. We’re not there yet but we’re reviewing how we can best make our content available to everyone in the long term.  

On this site you should be able to:

  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website just using a keyboard
  • View the site clearly on your tablet, laptop, desktop or mobile phone
  • Use speech recognition technology you may have
  • Navigate long pages by headings/subheadings using assistive technology tools or plugins
  • Listen to most of the website using assistive technologies – for example text to speech tools and plugins, screen readers, and inbuilt phone and/or tablet functionality
  • Navigate most of our online forms using just a keyboard

The colour contrast and font on the site meet WCAG Level 2 (AA requirements).

What you can do

We are doing all we can to make the site as easy to use as possible. There are also external tools available, designed to give you a better user experience. For example, you can change the settings on your computer to suit your individual needs.

You can personalise your experience using accessibility features already on your computer, or by installing software or apps. You may find some of these helpful:

We know some parts of this website aren't fully accessible yet. We feature many documents from external organisations which date back many years, and some older PDFs and word documents that don’t meet current accessibility standards. For example, some may have contrast issues; text to speech may not work; they may not reflow when magnified and may not be accessible to a screen reader.

Some of the videos featured on the site may not have captions. However, the content is popular and therefore we think it is better to make it available as it is than remove it, pending full accessibility updates.

If you can’t access our content

If you wish to access any content but find it inaccessible, please contact us and we will work with you to provide the content in a suitably accessible format.

We are working with our technology partner to address any accessibility limitations on the site, with the aim of making the site fully compliant with the WCAG 2.1 AA standard.

If you find anything on the site difficult to use, email us on

To help us understand the problem as quickly as we can, please tell us:

  • the web address or title of the page where you found a problem
  • what the problem is
  • what computer and software you use.

All constructive feedback about the accessibility or usability of our site is welcome and we promise to consider it carefully.

This accessibility statement was last updated in August 2022.


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